Inquire into a Notification or Return

You can identify the entry that has been received at the Receiving Depository Financial Institution (RDFI), pin-point the specific information on that entry that is incorrect, and present the correct information in a precise format so the Originating Depository Financial Institution (ODFI) can make the change.

To inquire into notification of change or return:

Sign in to Business Online or Abiliti.
Select Payments & Transfers. The Payments & Transfers page appears.
Select ACH. The ACH Activity page appears.
Click the NOC/Returns tab. The system displays a list of transfers that had changes or were returned.
Click the appropriate row for the transfer that you want to view. The transfer details page appears.
Click Return to NOC/Returns. The NOC/Returns page appears.

Sign out of Business Online or Abiliti.