Assistance

Use the following tabs to learn about and view examples of this inquiry category.

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The following table lists definitions for all assistance-related inquiry types.

Inquiry Category	Inquiry Name	Description
Application Functionality	Case Documentation Question
Application Functionality	Monthly Process
Education/Training	Concerns/Escalation
Product Request / Question	Manual Application Entry	Client inquiry on their product terms of service. Typically questions about the language.
Product Request / Question	Terms of Service Inquiry	Client inquiry on their product terms of service. Typically questions about the language.
Transaction Research/Request	General Reconciliation Assistance	Client is unsure or needs general help with following the process, pulling reporting etc. to daily balance (or reconcile) their GL or settlement accounts with Fiserv.