Software error
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The following table lists definitions for all software error-related inquiry types.
| Inquiry Category | Inquiry Name | Description |
|---|---|---|
| Account Maintenance | Device Manager | |
| Account/System Maintenance | Error Messages | |
| Application Functionality | Alerts | |
| Application Functionality | Product Performance | |
| Application Functionality | Client Portal Issue | |
| Application Functionality | Single Sign On Issue | |
| Application Functionality | System Error | |
| Business Track | Troubleshooting | Provide the Merchant IDs (MIDs), DBA Name, user id and brief description of error/issue. |
| Clover | Troubleshooting | Provide the Merchant IDs (MIDs), DBA Name, Serial #, error/issue that is occuring. |
| Equipment | Troubleshooting | Provide the Merchant IDs (MIDs), Terminal IDs (TIDs), error/issue that is occuring. |
| Equipment Support | Browser | |
| Equipment Support | Operating System of Device | |
| Tax Processing | Application Error | |
| Technical Issue | Application Error | |
| Technical Issue | Application Error / Outage | |
| Technical Issue | CD-ROM | |
| Technical Issue | Certificate Renewal | |
| Technical Issue | Credit Union Down / Circuit Issue | |
| Technical Issue | Database Connection Issues/Server Related | |
| Technical Issue | Data Space Issue | |
| Technical Issue | Disaster Recovery | |
| Technical Issue | Error Message | |
| Technical Issue | Integration with other Fiserv / 3rd Party Applications | |
| Technical Issue | Integration with Other Fiserv Application | |
| Technical Issue | Server | |
| Technical Issue | Server Issues - Inhouse | |
| Technical Issue | Software Install Issue | |
| Technical Issue | Software Release / Patch / Download / License | |
| Technical Issue | Troubleshooting | |
| Transaction Research/Request | Export Issue | |
| User Access | Borrower Technical Error |