Suspended accounts

Use the following tabs to learn about and view examples of this inquiry category.

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The following table lists definitions for all inquiry types related to suspending accounts.

Inquiry Category	Inquiry Name	Description
Account Maintenance	Activate / Cancellation	Activate or cancellation requests
Application Functionality	Lockouts/Warning Flags
Transaction Research/Request	Credit Refusal Needs Added	Request for Back Office Zelle team
Transaction Research/Request	Fraud - Suspension Removal	Client inquiry asking for an end user profile suspension (usually linked to fraud or scam) be removed. Fiserv usually researches why a suspension occurred and we typically do not remove because of fraud / scam exposure.
Transaction Research/Request	Suspended Profile	Client inquiry asking for more detail on why an end user's profile was suspended. Clients should be able to research this in Compass, but they may need assistance.