Missing funds

Use the following tabs to learn about and view examples of this inquiry category.

We are making updates to the inquiry menu and template pages. If you need an option that you cannot find, please use the feedback option at the bottom of this page. In your feedback, indicate the option that is missing.

The following table lists definitions for all inquiry types related to missing funds.

Inquiry Category	Inquiry Name	Description
Transaction Research/Request	Manual Transaction Refund Inquiry / Request	If credit, debit, or refund to end user failed, it can cause the funds to not be delivered to end user. Client needs help researching if Fiserv has funds that need to be returned or if client is holding funds in their GL.
Transaction Research/Request	Missing Funds - Customer	If credit, debit, or refund to end user failed, it can cause the funds to not be delivered to end user. Client needs help researching if Fiserv has funds that need to be returned or if client is holding funds in their GL.
Transaction Research/Request	Non-Fraud - Funds Disputed	The end user claims the receiver on a transaction they scheduled didn't get the entire amount of payment sent. These dispute requests could come from the sender (debit) or receiver (Credit).
Transaction Research/Request	Non-Fraud - Funds Not Received	The end user claims the receiver didn’t get the funds. Fiserv investigates trace numbers with receiving FI to locate the funds.
Transaction Research/Request	Non-Fraud - Refusal of Funds	The end user states they do not want the funds they received from a specific sender. Fiserv makes arrangements with sending FI to give the funds back.