Failed transaction

Use the following tabs to learn about and view examples of this inquiry category.

We are making updates to the inquiry menu and template pages. If you need an option that you cannot find, please use the feedback option at the bottom of this page. In your feedback, indicate the option that is missing.

The following table lists definitions for all inquiry types related to failed transactions.

Inquiry Category	Inquiry Name	Description
Funding	ACH Reject	Provide the Merchant IDs (MIDs), DBA Name, date and amount of deposit in question and brief description of your inquiry.
Funding	PTS Reject	Provide the Merchant IDs (MIDs), DBA Name, last four of card number, date and amount of rejected transaction and brief description of your inquiry.
Technical Issue	Failed Transaction	Research a failed transaction on a users profile.
Transaction Research/Request	Cancel a Claim
Transaction Research/Request	Denial / Approval Question
Transaction Research/Request	LOI Request	Letter of Indemnification. Fiserv will send LOI formal letters to an FI reqeusting them to take action (usually return funds or reverse a debit where the credit leg failed).
Transaction Research/Request	Transaction Not Processing
Transaction Research/Request	Transaction Over Limit
Transaction Research/Request	Transfer Rejections	Transfer / Transaction Cancellation. End user attempts to schedule a transaction and the UI will not process the request because of risk engine real time review. Clients inquire why, what's causing the transaction rejection and how to remove that friction for the end user.