Connection and access
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The following table lists definitions for all connection-related inquiry types.
| Inquiry Category | Inquiry Name | Description |
|---|---|---|
| Application Functionality | Network Participation | |
| Application Functionality | Sing On | |
| Product Request/ Question | IP Verification | |
| Technical Issue | Cardholder Activation/Authentication Issue | |
| Technical Issue | Enrollment Issues | A single user enrollment issue or failure the client needs help researching, so that user can utilize the service. |
| Technical Issue | Unable to Access | A single user connection or SSO Failure issue connecting to our product (usually from Online banking to our product). |
| User Access | InterAct Web IP Address Issues | |
| User Access | IP Address Issue | |
| User Access | Reset Validation Attempts | End user exhausted token validation attempts and needs the counter reset so they can keep trying. Clients usually request on end user's behalf. |
| User Access | SCM / Premier Access | |
| User Access | Sign On Error | |
| User Access | SMS Verification | The end user is unable to successfully verify a token through the SMS text exchange. |
| User Access | User Access | |
| User Access | Validating Email / Phone | Client request to help a customer validate their email or phone token to use in the product. Could be educational opportunity, resetting the attempts to validate the token, or research a potential technical issue preventing the validation of the token to process. |
| User Access | Web Access |