Unknown sender or receiver

Use the following tabs to learn about and view examples of this inquiry category.

We are making updates to the inquiry menu and template pages. If you need an option that you cannot find, please use the feedback option at the bottom of this page. In your feedback, indicate the option that is missing.

The following table lists definitions for all inquiry types related to an incorrectly sent transaction.

Inquiry Category	Inquiry Name	Description
Transaction Research/Request	Customer Does Not Recognize Sender	The end user gets money from a sender they don't know and doesn't understand why they received money from them. Fiserv attempts to make arrangements with sending FI to give the funds back.
Transaction Research/Request	Non-Fraud - Good Faith Attempt	The end user sends funds to the wrong token / FI. Fiserv submits a good faith recovery request asking receiving FI to give the funds back. That FI is not obligated to give the funds back, hence the "good faith".
Transaction Research/Request	Non-Fraud - Wrong Payment Location	The end user sent funds to the wrong place. Fiserv researches trace numbers with receiving FI and requests the money back.
Transaction Research/Request	Payment Sent to Wrong User/Token	Request a good faith credit return for the sender because they sent the payment to the wrong receiver's token.