General Ledger support

Use the following tabs to learn about and view examples of this inquiry category.

We are making updates to the inquiry menu and template pages. If you need an option that you cannot find, please use the feedback option at the bottom of this page. In your feedback, indicate the option that is missing.

The following table lists definitions for all General Ledger-related inquiry types.

Inquiry Category	Inquiry Name	Description
Account Maintenance	Add/Change GL Account
Application Functionality	GL Import
Application Functionality	GL Proof Variance
File Transmission/Report Delivery	Changes to GL cubes
Transaction Research/Request	General Ledger Out of Balance	The GL Settlement account is out of balance related to failed transactions or product outages (related to DPS application). ESF or Core related failures should be researched by ESF or core support teams.
Transaction Research/Request	Missing Funds - Client General Ledger	Client finds proof of missing funds they were expecting from Fiserv when balancing their GL.
Transaction Research/Request	Unknown General Ledger Credit/Debit	Client needs help in researching what an unknown GL debit or credit is from.