Card Services Inquiry type guidance
Use this glossary to learn more about the options within the Card Services Debit Processing and ATM Management Products.
For information on the Inquiry type category options, see the Inquiry type guidance.
We are making updates to the inquiry menu and template pages. If you need an option that you cannot find, please use the feedback option at the bottom of this page. In your feedback, indicate the option that is missing.
ATM Management
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Debit Processing
| Option | Definition | Example |
| Card Expert | Support pertaining to the Card ExpertSM application or reports. | Why am I seeing the error “404: Oops! This page could not be found” when accessing Card Expert? When does Card Expert update? Why is my KPI blank? |
| Card Order and Activation | Support pertaining to card orders or card activation. | Why was a card order canceled? Can you confirm the status of a card order? Why is my cardholder unable to activate a new card? |
| Cardholder Call Center | Support pertaining to cardholder interactions with the Fiserv call center for: card activations, lost/stolen, tokenization, EnFact, travel exemptions, etc. | Request a call review or transcript. |
| CardValet | Support pertaining to CardValet/CardHub or mConsole. | I need assistance troubleshooting my cardholder’s CardValet registration issues. |
| Client Central | Support pertaining to Client Central and its suite of applications. | I am receiving an error message when attempting to access Client Central. |
| Debit Processing (General) | Support pertaining to your debit portfolio. | What is causing a transaction denial? |
| Disputes-Accel/ANP+ | Support pertaining to signature disputes submitted for transactions that routed through the Accel No PIN+ network. | What is the status of a cardholder’s dispute? |
| Disputes-ATM/PIN/Adjustments | Support pertaining to PIN adjustments submitted for transactions that routed through a PIN network, such as Cirrus® or PLUS®. | What is the status of a cardholder’s dispute? |
| Disputes-Dispute Expert | Support pertaining to disputes submitted using Dispute Expert. | What is the status of a cardholder’s dispute? |
| Disputes-Standard/Enhanced | Support pertaining to signature disputes submitted for transactions that routed through a signature network, such as Mastercard® or Visa®. | What is the status of a cardholder’s dispute? |
| Fraud Prevention | Support pertaining to your 3D Secure program. | How do I create a new Admin for the CA Administration Console? |
| Network Services | Support pertaining to Accel, MoneyPass, or STAR. | I have a question on a bulletin I received. |
| Risk | Support pertaining to your Card Risk Office solutions, such as EnFact, CaseTracker, and TranBlocker. | How do I create a TranBlocker rule? |
| Tokenization | Support pertaining to card tokenization. | What reports can I use to track digital wallet transactions for Apple Pay, Google Pay, and Samsung Pay? |
| uChoose Rewards | Support pertaining to your uChoose Rewards program. | I have a business cardholder that is unable to redeem points. |