Work with Attachments
Attach a file to an inquiry
- Select the Attachments tab from the Inquiry Details pane.
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Select Add Attachments.
Available file types
You can attach the following file types.
ACH DOC P12 SQL ACS DOCX P7B T01 ASCII EPS PCAP TIF AUD EVT PCAPNG TIFF BAK EVTX PDF TRC BMP EXP PMS TRP CERT FCO PNG TXT CFG FFP PPT VSD CMP FLS PRN XLS CRT FMT QBO XLSM CSS FTP QFX XLSX CSV GIF RAR XML CTX HTM RF0 XPS DAT JPEG RF1 ZIP DB JPG RPT ZIPX DB2 LMF RTF DEF LOG SAV DIS MSG SMT - Browse for your file.
- Select Upload.
By default, files upload as internal-only. You can change the audience for an attachment by updating the visibility status.
Update the audience for an attachment
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Select Change Visibility for the attachment you want to update.
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Select Internal or Client.
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Select Continue.
