Open an inquiry with Client360 Support
If you are experiencing an InquiryPoint issue, please open a new inquiry.
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Select the Type to add parameter search bar.
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Select the Client Name parameter.
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Enter Contact Service Technology.
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Select
(Search). Search results appear in a separate tab named by your query text followed by "- Search Results." -
From the search results, select the matching client record.
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Select New Inquiry.
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Select Product Lookup.
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Under Product, select Client360.
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Select an Inquiry Category.
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Select Add.
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Select a Contact Name.
You may select Contact not listed as a Contact Name. -
Select the Inquiry Urgency.
Urgency definitions
1 - Critical: System inoperable or unusable
2 - High: Significant impact or no work around
3 - Medium: Some impact or functional work around
4 - Low: Minor with no loss of functionality
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Enter a Short Description.
Short descriptions should always be formatted as InquiryPoint - followed by a succinct description of your issue. -
Enter a full description in the Inquiry Details field.
Provide as complete and detailed of information as you can. The more context you provide, the easier it is to research your inquiry. -
Add an attachment if necessary.
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Select Submit. The inquiry appears in the client's Inquiry List and your inquiry Dashboard.
