Log In to Client360 For the First Time

1. Navigate to Client360.

   If you did not receive an invitation email from your client contact administrator, contact your IT department and verify that they have whitelisted client360@fiserv.com.

2. Based on the information you receive in your email, perform one of the following procedures.

   Use a verification code

   1. In the browser window that appears, enter your email address and select Send verification code.

      You will receive a verification code from DoNotReply@transactionverify.com. The code is valid for five minutes. If you do not receive a code, select Send new code. If you still do not receive a code, contact your IT department and verify that they have whitelisted DoNotReply@transactionverify.com.

   2. Enter the verification code from the email and select Verify.

   3. Establish a new password.

      View password requirements

      Your password must be 9-16 characters and contain at least three of the following:

      • Lowercase character(s)

      • Uppercase character(s)

      • numerical digit(s), i.e. 0-9

      • Special character(s), i.e. @ # $ % ^ & * - _ + = [ ] { } | \ : ' , ? / ` ~ “ ( )

      Your password cannot contain more than two identical characters in a row.

   Use a temporary password

   1. In the browser window that appears, enter your email address and temporary password.

   2. Select Log in.

   3. Log out of Client360.

   4. On the Client360 log in screen, select Forgot Password.

   You will receive an email with instructions on how to reset your password.

3. Log In.
   
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4. Select your preferred multifactor authentication method.

   You can update your multifactor authentication information when you Update Your Profile.

If you forget your password, do not keep trying to guess. After five failed attempts, Client360 locks you out of your account for 15 minutes. Instead, use the Forgot Password link to reset your password.

Passwords expire after 60 days. When this happens, select Forgot Password to set a new one.

By default, you will not receive client communications or have the ability to create Inquiries for any product. You must update your product preferences to indicate those products for which you would like to receive updates and create Inquiries.