Product specific questions
The following frequently asked questions are related to specific Fiserv products.
Are software downloads on on-demand or will that be combined with Client360?
Currently, OnDemand continues to be used for your products for software downloads.
Should we use Client360 for the Wisdom product?
Yes, use Client360 for your client service questions.
Does Client360 support CUSA?
Yes, use Client360 for your client service questions.
Should I use Client360 for Business Track?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. You will continue to use BusinessTrack and ClientLine reporting to access reports for your merchant account.
Should I use Client360 for disputes?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 can be used to request support from the dispute teams but you will not use Client360 to submit disputes.
Is Client360 related to Navigator?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 is not connected to Navigator.
Should I use Client360 for drafts?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 is your online service portal for all Fiserv products, and is not limited to core processing.
Can I find information regarding debit and credit cards?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 cannot be used to find debit and credit card transaction information.
Can I use Client360 to find gift card transaction information?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 cannot be used to find gift card transaction information.
Should I use Client360 to find more information for DirectSend (BillPay) transactions?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 cannot be used to research DirectSend (BillPay) transactions.
Should returns and adjustments be done through Client360?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 cannot be used to submit returns and adjustments.
Should we use Client360 for Debit and ATM programs?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 cannot impact your daily operation procedures for Debit and ATM programs.
Should I use Client360 for CorePoint?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. You will still engage the Cash and Logistics team for questions relating to technical issues, system requests, application functionality, and systems maintenance.
Should I use Client360 for MoneyPass?
Continue to use Client Central to access MoneyPass. Documentation is available in Client360.
Will I use Client360 with Client Central or Money Pass E-Connect?
Continue to use Client Central to access your applications and documentation. Documentation is available in Client360.
Does Client360 replace Nautilus and Portico?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 will not impact your daily operation procedures using Nautilus and Portico.
Should I use Client360 for EFT questions?
Client360 is the service experience designed to make finding Fiserv product answers and getting support for your Fiserv solutions easier than ever before. You can search for articles and videos, as well as log inquiries related to your Fiserv products. Client360 will not impact your daily operation procedures for EFT.