Frequently asked questions about Abiliti Web

Abiliti is the next generation of online banking that can drive differentiation in the market to help your bank grow. Additionally, it provides an enhanced experience with a more modern user interface, streamlined client on-boarding and simplified reporting.

Technical and browser

Yes; however, only bookmark the short URL given to your bank. If you are using the new URL and then try to bookmark the log in page, it attaches a long stream of data to the URL. Using this long stream URL requires two log ins.
Yes
This is stored as a cookie. If you delete your cookies or if you have your browser set to delete cookies automatically, your stored option to trust the device is removed.
No. Since this is stored as a cookie it will remember the last person that trusted the device.
Yes. You can trust multiple devices.
Safari, Firefox, Chrome, and EDGE Chromium are supported browsers. Internet Explorer is not a certified browser. A blank screen will display when Abiliti is launched in Internet Explorer.
Custom URLs allow your users to identify the internet banking site when logging into Abiliti. Fiserv used your institution’s marketing website domain to create the custom URL.

Branding

Yes, the tile colors can be customized.
Not available at this time.

Enrollment

Yes. You can enroll in Abiliti with either your existing Retail Online or Business Online username, assuming the username does not already exist. The username must contain at least 6 characters.
No. Currently, users are not allowed to add a Business Online user to an existing Abiliti record. The user will need to complete the Abiliti link profile process again and establish a new Abiliti user using both sets of credentials. This feature will be added in a future release.
Yes. All existing Retail Online and Business Online users must complete Profile Linking to enroll into Abiliti. Users will be prompted to accept the Terms and Conditions. Refer to the Profile Linking video for instructions on the Profile Linking process.
No. You only need to complete the link process once. Either on the web or using the app on a mobile device.
Retail users do not need to be existing users before enrolling in Abiliti. New Retail users enroll by selecting “Create New Profile”. Existing users enroll using “Link Existing Profile”. Only existing Business Online users can enroll in Abiliti.
6 minutes
Yes. There must be an email address on the name line at the account level for the enrollment to be successful. The system will not ask for the email at the Link Profile stage, but it must be present in the core application. This is for added security.
Instant Enrollment will follow the same requirements as Retail Online does today. If your Financial Institution requires a PIN, than Abiliti will also require a PIN.
No. A user selects their own username during the Create New Profile or Link Existing Profile process.
  • Minimum of 9 characters
  • Maximum of 17 characters
  • At least 1 lowercase letter
  • At least 1 uppercase letter
  • At least 1 number
  • At least 1 special character
  • Cannot be a previous password used in Abiliti

Authentication and tokens

No. You only need to enter the one time passcode generated by the token.
No. A user must set a different password and cannot use a previous password.
The user’s password will not expire at this time. Password change frequency is on the roadmap.

User record updates

If the Abiliti password is entered more than 3 times incorrectly, it will lock the record. The user can call the bank to have their Abiliti record unlocked or wait 30 minutes for the record to unlock automatically. Once the record is unlocked, the user can click the Forgot Password link if they need to Reset their Password. If the user does not remember their password, they can utilize the forgot password link. After successfully changing their password the user will be unlocked and can log in with their new password.

A bank can lock an Abiliti user by utilizing Access Manager. Once the user appears in Access Manager the bank can select the Lock icon. The user would not be able to unlock until the permanent lock is removed by the bank.

There is no limit to the number of times a user can be locked out. We recommend if the user continues to have password issues, have the user reset the password with the reset password link.
The bank has the ability to look up the username via Access Manager.

Image and document retrieval

Currently check and deposit images are available for banks using Director and Titan.

Deposit Related Items are available if the bank has the specification turned on.

Currently statements and eStatments are available for hosted Financial Institutions.

Transactions and transfers

The ability to make a loan payment will be subject to your online specifications. If your bank allows loan payments now, then a user can submit regular payments at this time.
No. Personal accounts are tied to Retail Online records and Business are associated with Business Online accounts. Transfers cannot be completed between Retail Online and Business Online accounts. The account dropdown menus will display available accounts when transferring funds.
The account will show twice, once under Retail and once under Business.

Monitoring and reports

Abiliti login and activity is available in the Shared Log reports.

Enhancements

Approximately every two weeks. Please refer to the What’s new > Progress report for additional details on each release.

Deployment

Yes. The goal is that Abiliti will be a single online banking solution offered to your clients. Once you release Abiliti to your clients by updating your website, Fiserv will deactivate Retail Online and Business Online.
Once all testing is complete, your webhost provider will update your marketing website with the new Abiliti custom URL. Fiserv will coordinate changes for clients using the Fiserv webhosting services.

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